We're Here for You
Reliance Standard has been honoring commitments to financial professionals and their clients since 1907. Once you're live, if something is not right, we want to hear it. This page is your reference for questions, service needs, and operational guidance. Dedicated resources and key contacts can be found here. Bookmark this page for easy reference.
When Business Get's Kicked Back
Not In Good Order (NIGO) means an application is missing information or needs correction. Our team will reach out to the submitting advisor directly with what is needed. Most NIGO issues are resolved within 48 hours.
Most Common NIGO Reasons:
- Missing suitability documentation
- Signature or date discrepencies
- Funding source information incomplete
- Beneficiary section incomplete
When an application has an issue, here's how to get it resolved:
What to include in your request:
- Application or policy number
- Advisor name and firm
- Brief description of the issue or the error message you received
Your Day-to-Day Contacts
Here are your Reliance Standard resources for routine operations assistance.
For anything that falls outside these categories, contact your Reliance Standard Onboarding Coordinator.
Frequently Asked Questions (FAQs)
Quick answers to the questions we hear most often after partners go live.
Can't find what you need? Contact the RSL Annuity Sales desk at (800) 435-7775, ext. 3696.